Questions and answers about Miracle Casters

Can I use Miracle Casters on a hard floor?

Yes. In fact, they can make it easier to roll your chair over grouted tile. However, Miracle Casters are designed primarily for use on carpet. Because Miracle Casters are quite hard, they may damage certain types of hard floors over time. Also, your Miracle Casters may wear out more quickly if used on a hard floor. They will still last for many years, but they will not be covered by our warranty against failure. 

Can I use Miracle Casters on a chair mat or carpet protector?

Yes. However, with Miracle Casters most people don't really need  a chair mat. But if you want the added ease of movement you get with a chair mat, you can keep your mat and use your Miracle Casters too. This may be a good idea if your carpet is especially thick or very delicate. With Miracle Casters you will have the ability to roll off your chair mat when you need to. However, your Miracle Casters may wear out more quickly if used on a chair mat. They will still last for many years, but they will not be covered by our warranty against failure. 

Is there any risk that Miracle Casters could damage my chair?

The risk of chair damage is extremely small. We have sold thousands of Miracle Casters and have had only a couple of reports of damage. The risk of damage is of greater concern when the Miracle Caster stem is much longer or much shorter than the original caster stem. The greater the difference in stem length, the higher the risk of damage. We are not responsible for damage that may result from the use of Miracle Casters.

Can Miracle Casters help the disabled?

Yes, Miracle Casters can be useful to some individuals with mobility problems such as limited use of their legs or feet, or balance problems or coordination problems. For the individual who may not need or want a full-fledged wheel chair at home or in the office, Miracle Casters may offer an appealing low-cost alternative.  

Why are Miracle Casters so expensive?

Miracle Casters are a top quality product. They are not just bigger than most casters. They are better. They are rugged and durable - built to last. They are not expensive when you consider that they will likely last for a lifetime when used on carpeted surfaces. (They are warranteed against failure for 10 years.) They may well outlast your present chair. Fortunately, you will probably be able to use them on your next chair. 

Can I call you with my credit card number to order Miracle Casters?

No. We are currently not able to take credit card orders over the phone. However, you may order by mail. Simply choose the "Pay by Mail" option as you are checking out. You will then be able to print out your order and mail it to us with your payment. 

Are quantity discounts available?

Quantity discounts are available when you order at least 16 casters. The discount is more generous when you order more casters. The discount is computed automatically by our shopping cart software.

Are the casters guaranteed?

Yes, Miracle Casters are guaranteed for 10 years when used on carpet. See our product guarantee for details.

What if I need to return the casters?

Casters may be returned within 30 days of delivery for a partial refund. There will be a 20 percent re-stocking fee that will not be refunded. The re-stocking fee covers our shipping and labor costs related to your order. Be sure to measure your caster stem before ordering. Also, check the height of your desk and chair before ordering to make sure that your chair won't be too tall for your desk once the Miracle Casters are installed. See our product guarantee for more details.

Can I order casters if I am outside of the U.S.?

Yes. However, there will be an extra charge to ship casters to other countries. 

What if I have other questions? 

Please e-mail any other questions you may have to:
team(at)MiracleCaster(dot)com.

Please measure your caster stem before ordering!