Questions and answers about Miracle
Can I use Miracle Casters on a hard floor?
Yes. In fact, they can make it easier to roll your chair
over grouted tile. However, Miracle Casters are designed primarily for
use on carpet. Because Miracle Casters are quite hard, they may damage
certain types of hard floors over time. Also, your Miracle Casters may wear out more quickly if
used on a hard floor. They will still last for many years, but
they will not be covered by our warranty against failure.
Can I use Miracle Casters on a chair mat or carpet
Yes. However, with Miracle Casters most people don't
really need a chair mat. But if you want the added ease of movement
you get with a chair mat, you can keep your mat and use your Miracle
Casters too. This may be a good idea if your carpet is especially thick or
very delicate. With Miracle Casters you will have the ability to roll off
your chair mat when you need to. However, your Miracle Casters may wear
out more quickly if used on a chair mat. They will still last for
many years, but they will not be covered by our warranty against
Is there any risk that Miracle Casters could damage my
The risk of chair damage is extremely small. We have
sold thousands of Miracle Casters and have had only a handful of reports
The risk of damage is of greater concern when the
Miracle Caster stem is much longer or much shorter than the original caster stem. The greater
the difference in stem length, the higher the risk of damage. We are
not responsible for damage that may result from the use of Miracle
Can Miracle Casters help the disabled?
Yes, Miracle Casters can be useful to some individuals
with mobility problems such as limited use of their legs or feet, or
balance problems or coordination problems. For the individual who may
not need or want a full-fledged wheel chair at home or in the office,
Miracle Casters may offer an appealing low-cost alternative.
Are Miracle Casters appropriate for use in an
Yes. Over the years we have had several large institutions
make repeated bulk purchases of Miracle Casters. Miracle Casters work
especially well in carpeted areas where noise is a concern. Libraries,
call centers, schools, offices of all kinds, and even casinos are just a
few examples of the kinds of institutional settings where Miracle Casters
perform well. Miracle Casters improve mobility while also adding a touch
of class to any setting.
Can Miracle Casters be used on wood chairs (or other
It depends. Wood chairs that are designed to accept a caster with 7/16-in. grip-ring stem will usually accept Miracle Casters without a problem. If your chair uses casters with a different type of stem, or if your chair does not have casters, it may be possible to modify your chair to accept Miracle Casters using the optional
sockets we sell. These sockets can also be useful if you want to adapt other types of furniture to accept Miracle Casters. For instance, some desks, TV caddies and tables can be modified to accept Miracle Casters.
Can Miracle Casters be used on my Herman Miller Aeron
Chair or other specialty chair?
We are not a chair distributor. However, we have had
several reports from owners of Aeron chairs over the years indicating
that Miracle Casters work well on their Aeron chairs. However, chair
manufacturers may change the specifications of their chairs from time to
time. Check your chair's caster stem
measurements carefully before ordering Miracle Casters. If you order
Miracle Casters and they do not work for you, you may return them for a
What if my caster stem is substantially longer than
Consider our Extended Stem Miracle Casters, designed to
replace casters with stems measuring 1.25-inch long.
What if Miracle Casters don't fit my chair?
You might consider switching to a different chair. If you
really like your chair, you might consider ordering a new base for your
chair. You might search online for a "5-Star Base" for your chair. These
come in a variety of styles and sizes to fit vairous chairs and casters.
Some of them are designed to fit a caster with a 7/16" grip-ring stem like
Why are Miracle Casters so expensive?
Miracle Casters are a top quality product. They are not
just bigger than most casters. They are better. They are rugged and
durable - built to last. They are not expensive when you consider that
they will likely last for a lifetime when used on carpeted surfaces. (They
are warranteed against failure for 10 years.) They may
well outlast your present chair. Fortunately, you will probably be able to
use them on your next chair.
Can I call you with my credit card number to order
No. We are currently not able to take credit card orders
over the phone. However, you may order by mail. See the next question for
Can I pay by mail?
Yes. You can send a check to Miracle Caster, P.O. Box
22324, Flagstaff, AZ, 86002. Checks should be made payable to
"Lifeweaver." Or, if you prefer, you can send your credit card
information to the same address. But we recommend sending a check for
security reasons. The cost of a set of five casters, plus shipping by
Priority Mail is $50. For other quantities, or other shipping options,
please add the number of casters you need to our shopping cart, then use
our shipping calculator to calculate shipping costs. You can even print
out an order form to mail with your payment.
Are quantity discounts available?
Quantity discounts are available when you order at least
16 items. The discount is more generous when you order more items.
The discount is computed automatically by our shopping cart software.
Are the casters guaranteed?
Yes, Miracle Casters are guaranteed for 10 years when
used on carpet. See our product guarantee
What if I need to return the casters?
Casters may be returned within 30 days of delivery for a
partial refund. There will be a 20 percent re-stocking fee that will not
be refunded. The re-stocking fee covers our shipping and labor costs
related to your order. Be sure to measure
your caster stem before ordering. Also, check the height of your
desk and chair before ordering to make sure that your chair won't be too
tall for your desk once the Miracle Casters are installed. See our product
guarantee for more details.
Can I order casters if I am outside of the U.S.?
Yes. However, there will be an extra charge to ship
casters to other countries.
What if I have other questions?
Please e-mail any other questions you may have to:
Please measure your
caster stem before ordering!